> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fortisarena.io/llms.txt
> Use this file to discover all available pages before exploring further.

# General FAQ

> Frequently asked questions about FortisArena platform, wallet, and features

# Frequently Asked Questions

## 📋 Platform Basics

### What exactly is FortisArena?

FortisArena is a **combination of two things**:

1. **Social Platform** — Gamified social network where quality content gets rewarded
2. **Tournament Hub** — Professional esports ecosystem for competitive gaming

**What it's NOT:**

* ❌ Gaming platform (we don't own the games)
* ❌ NFT marketplace (future feature, not now)
* ❌ Just a tournament site (social too)

**What it IS:**

* ✅ Social + Competitive gaming ecosystem
* ✅ Unified wallet for both platforms
* ✅ Rank system for social, Career system for competitive

***

### What can a player do on the platform?

#### On Social Platform:

* Browse & learn (Rank 0)
* Create posts (Rank 1)
* Upload reels (Rank 2)
* Create communities (Rank 3)
* Earn revenue share (Rank 4)

#### On Tournament Hub:

* Watch matches (Basic)
* Compete in tournaments (Verified)
* Join squads (Verified)
* Create guilds (Verified)
* Host tournaments (Organizations)

#### On Both:

* Use same wallet
* Earn points and prizes
* Send / receive tips
* Instant transfers via UID

***

## 💰 Wallet System

### Does the platform provide its own wallet?

**YES!** FortisArena has its own **internal wallet**.

<Info>
  **NO EXTERNAL WALLET NEEDED**

  ✅ Platform wallet auto-creates on signup\
  ✅ No MetaMask\
  ✅ No Trust Wallet\
  ✅ No seed phrases
</Info>

### Does the user get a seed phrase at signup?

**NO!** No seed phrase is given. The platform uses **MPC (Multi-Party Computation)** technology:

| Traditional Wallet          | Fortis Wallet         |
| :-------------------------- | :-------------------- |
| Seed phrase (12-24 words)   | ❌ Not available       |
| User responsible for backup | ✅ Platform handles    |
| Lose phrase = Lose funds    | ✅ Account recoverable |
| External app needed         | ✅ Built-in platform   |

**Recovery:** Account is recovered through Email/Phone verification.

### Can the user see their private key?

**NO!** Private keys are stored on the platform's secure infrastructure:

* Keys distributed across multiple secure nodes
* User doesn't need to manage them
* Security handled by platform
* Account recovery through standard verification

### Can external wallets (MetaMask) also be connected?

**YES, but optional:**

| Feature             | Internal Wallet | MetaMask (Optional) |
| :------------------ | :-------------- | :------------------ |
| **Signup**          | Auto-create     | Connect later       |
| **Daily use**       | ✅ Recommended   | Not needed          |
| **Withdraw crypto** | ✅ Works         | ✅ Works             |
| **Deposit crypto**  | ✅ Direct        | ✅ Can send          |
| **Staking**         | ✅ Works         | ✅ Works             |

***

## 📝 Registration Process

### Signup via Email?

**YES:**

* Email + password
* Google (Gmail)
* Apple ID
* Phone number (OTP)

### Is wallet created directly?

**YES!** Within 30 seconds of signup:

1. Account is created
2. Wallet is auto-generated
3. UID is assigned (FORTIS-UID-XXXX)
4. Ready to use!

### Is KYC required?

**Depends on what you want to do:**

| Activity         | Email Only | KYC Required |
| :--------------- | :--------- | :----------- |
| Browse social    | ✅          | ❌            |
| Create posts     | ✅          | ❌            |
| Join tournaments | ❌          | ✅            |
| Earn prizes      | ❌          | ✅            |
| Withdraw funds   | ❌          | ✅            |
| Create squad     | ❌          | ✅            |

***

## 🪙 Tokens & Economy

### How many tokens are there?

**Two tokens:**

| Token   | Name | Supply     | Status                  |
| :------ | :--- | :--------- | :---------------------- |
| **FRT** | FRT  | 200M Fixed | ✅ Live                  |
| **FPT** | FPT  | 1B Fixed   | ⏳ Phase 2 (Coming Soon) |

### What are tokens used for?

#### FRT Uses:

| Use                  | Description                      |
| :------------------- | :------------------------------- |
| **Tournament Entry** | Entry fees for paid tournaments  |
| **Access Staking**   | Become organization, host events |
| **Reputation**       | Trust collateral for orgs        |
| **Governance**       | Limited voting (non-financial)   |

#### FPT Uses:

| Use                  | Description                        |
| :------------------- | :--------------------------------- |
| **Daily Rewards**    | Tournament wins, MVP, achievements |
| **Creator Tips**     | Tips for streamers                 |
| **Cosmetics**        | Profile customization              |
| **Free Tournaments** | Practice tournaments               |

### Where do tokens come from?

#### FRT:

1. **Buy** — PancakeSwap (DEX)
2. **Win** — Major championships (rare)
3. **Earn** — Creator grants, bug bounties

#### FPT:

1. **Win** — Tournaments (primary)
2. **Earn** — MVP, achievements, daily play
3. **Receive** — Tips from viewers

### How to deposit/withdraw?

#### Deposit:

| Method     | How                          | Time            |
| :--------- | :--------------------------- | :-------------- |
| **Crypto** | Send to your UID             | 3-30 min        |
| **Fiat**   | Bank transfer (KYC required) | 10 min - 24 hrs |

#### Withdraw:

| Method               | How                | Time            | Fee         |
| :------------------- | :----------------- | :-------------- | :---------- |
| **Internal (UID)**   | Send to other user | Instant         | Free        |
| **Crypto (FRT/FPT)** | To external wallet | 3-30 min        | Network gas |
| **Fiat**             | Bank account       | 10 min - 24 hrs | 1-2%        |

***

## 🎮 Platform Features

### What types of tournaments are there?

| Type         | Format       | Entry Fee | Prize                |
| :----------- | :----------- | :-------- | :------------------- |
| **Free**     | Casual       | Free      | Small FPT            |
| **Amateur**  | Competitive  | 10 FRT    | FPT rewards          |
| **Semi-Pro** | Serious      | 50 FRT    | FPT rewards          |
| **Pro**      | Professional | 200 FRT   | FPT + occasional FRT |
| **Elite**    | Top tier     | 500 FRT   | Major FPT + FRT      |
| **Legend**   | Championship | 2,500 FRT | Massive FRT prizes   |

### What currency are prize pools in?

**90% = FPT** (daily tournaments, MVP)\
**10% = FRT** (major championships, special events)

### Which games are supported?

Current supported games:

* **Battle Royale:** PUBG, Free Fire, Fortnite
* **FPS:** CS:GO, Valorant, Call of Duty
* **MOBA:** Dota 2, League of Legends
* **Strategy:** StarCraft II, Age of Empires
* **Sports:** FIFA, NBA 2K

**We don't own the games** — we host tournaments for third-party games.

### Are there social features?

**YES:**

* Profiles with rank badges
* Following/followers system
* Posts (Rank 1+)
* Reels (Rank 2+)
* Communities (Rank 3+)
* Comments, likes, shares

***

## 🔧 Technical

### Which blockchain is used?

| Asset               | Blockchain            | Notes         |
| :------------------ | :-------------------- | :------------ |
| **FRT**             | BNB Smart Chain (BSC) | Primary chain |
| **FPT**             | BNB Smart Chain (BSC) | Same chain    |
| **Internal ledger** | PostgreSQL            | Fast, gasless |

### App Availability?

| Platform    | Status | Link               |
| :---------- | :----- | :----------------- |
| **Web App** | ✅ Live | app.fortisarena.io |
| **iOS App** | ✅ Live | App Store          |
| **Android** | ✅ Live | Google Play        |

### How does the platform make money?

**Revenue Streams:**

| Source                    | Details                 |
| :------------------------ | :---------------------- |
| **Tournament Fees**       | Small % on paid entries |
| **Creator Subscriptions** | 20% platform fee        |
| **Tips**                  | 10% platform fee        |
| **Guild Upgrades**        | Fiat/crypto purchases   |
| **Boosts**                | Visibility promotions   |
| **Sponsorships**          | Brand partnerships      |

**Important:** Revenue belongs to **the company**, not token holders.

***

## 👥 Users & Roles

### What are the user types?

| Type                | Requirements    | What They Can Do               |
| :------------------ | :-------------- | :----------------------------- |
| **Basic User**      | Email signup    | Browse, watch, social          |
| **Verified Player** | Email + KYC     | Compete, earn, squads          |
| **Creator**         | Rank 2+         | Content, monetization          |
| **Organization**    | KYC + FRT stake | Host tournaments, manage teams |
| **Admin**           | Platform staff  | Moderation, support            |

### Is verification required?

**Two Levels:**

1. **Email Verified** → Full access to social platform
2. **KYC Verified** → Tournaments, withdrawals, squads

**KYC =** ID card + Selfie + Address proof

### Are there verified badges?

**YES:**

* ✅ **Blue Check** — Verified account (KYC done)
* ✅ **Rank Badges** — Social rank display (0-4)
* ✅ **Career Badges** — Tournament level (Amateur-Legend)
* ✅ **Stake Badge** — FRT staked amount indicator

***

## 📱 Current Status

### Is the platform fully live?

**Partially Live:**

| Feature             | Status                 |
| :------------------ | :--------------------- |
| **Social Platform** | ✅ Fully Live           |
| **Tournament Hub**  | ✅ Fully Live           |
| **Internal Wallet** | ✅ Fully Live           |
| **FRT Token**       | ✅ Live (Trading)       |
| **FPT Token**       | ⏳ Phase 2 (Q2-Q3 2026) |
| **Guild System**    | ✅ Live                 |
| **NFT Marketplace** | ⏳ Coming Soon          |

### Is the platform live?

FortisArena is currently in active development. Check the [Supported Games](/gameplay/overview) page for the latest status on which features and games are live.

***

## 🛡️ Security & Safety

### Is money safe?

**YES:**

* MPC security (no single point of failure)
* Multi-sig for large transactions
* Cold/warm/hot wallet separation
* Regular security audits
* Insurance for platform reserves

### What if account gets hacked?

**Contact immediately:**

* Email: [security@fortisarena.io](mailto:security@fortisarena.io)
* 24/7 hotline in app

**Process:**

1. Account freeze within minutes
2. Identity verification
3. Account recovery
4. Funds secured

***

## 📞 Support

### Where to get help?

| Channel             | Response Time       |
| :------------------ | :------------------ |
| **Discord**         | Instant (community) |
| **In-App Support**  | 4-24 hours          |
| **Email**           | 24-48 hours         |
| **Critical Issues** | \< 1 hour           |

### Main links:

* **Discord:** discord.gg/qTTYxTnK3s
* **Twitter:** @fortisarena
* **Email:** [support@fortisarena.io](mailto:support@fortisarena.io)
* **Website:** fortisarena.io

***

> **Still have questions?** Join Discord: discord.gg/qTTYxTnK3s